案例三：管家式服务

项目背景 / Project Background

业主信息：张伟先生，45岁，上海某科技公司高管，在三亚拥有4套房产：三亚湾路海景两居1套、大东海一居1套、海棠湾度假两居1套、吉阳区市区两居1套。张先生常年驻上海，每年仅冬季到三亚短住，希望将4套房产统一托管并获得清晰收益与零日常打扰。

Owner Information: Mr. Zhang Wei, 45, executive at a Shanghai tech company, owns 4 properties in Sanya: one 2-bedroom seaview on Sanyawan Road, one 1-bedroom in Dadonghai, one 2-bedroom vacation unit in Haitang Bay, and one 2-bedroom in Jiyang urban area. Mr. Zhang is based in Shanghai year-round and only stays in Sanya in winter; he wanted all 4 properties under unified trusteeship with clear income and zero daily involvement.

合作起点：2024年4月张先生通过朋友介绍与我们签约，4套房产全部纳入管家式服务，指定一名专属管家对接，服务内容包括租赁推广、租客筛选、合同与收租、清洁与维修协调、月度收益报表。

Partnership Start: In April 2024 Mr. Zhang signed with us through a referral; all 4 properties were brought under butler service, with one dedicated butler as single point of contact. Services include rental marketing, tenant screening, contracts and rent collection, cleaning and repair coordination, and monthly income reports.

服务方案与时间线概览 / Service Solution & Timeline Overview

2024年4月：签约后一周内完成4套房产的现场勘查与建档，制定每套的租金建议与推广计划；当月内三亚湾路与吉阳区两套完成租客匹配并签约。

April 2024: Within one week of signing, completed on-site survey and filing for all 4 properties, set rent recommendations and marketing plan per unit; Sanyawan Road and Jiyang units matched with tenants and contracted within the month.

2024年5月-2025年3月：4套房产租客更替共6次（含到期续签与主动换租），均由管家完成看房、签约、交接与保洁安排；期间报修12次（空调、水电、门锁等），全部在24-48小时内处理完毕；每月5日前向张先生发送上月收益报表与租客状态说明。

May 2024 – March 2025: Six tenant changes across the 4 properties (renewals and voluntary changes), all handled by the butler (viewings, contracts, handover, cleaning). Twelve repair requests (AC, plumbing/electrical, locks) during the period, all resolved within 24-48 hours; income report and tenant status sent to Mr. Zhang by the 5th of each month.

成果展示（2024年4月-2025年3月） / Results (April 2024 – March 2025)

房产 / Property	月租金 / Monthly Rent	年化空置率 / Annual Vacancy	年收益（扣除费用后）/ Annual Income (Net)
三亚湾路两居	9,200	约6%	约101,500
大东海一居	5,800	约8%	约61,200
海棠湾两居	13,000	约12%	约136,000
吉阳区两居	6,200	约10%	约66,700
合计 / Total	—	—	约365,400

张先生无需到场处理租客、维修或保洁事宜，仅通过微信与月度报表了解情况；对响应速度与沟通清晰度表示满意，已续签管家服务至2026年。

Mr. Zhang did not need to be on-site for tenant, repair or cleaning matters; he stayed informed via WeChat and monthly reports. He is satisfied with response speed and communication clarity and has renewed butler service through 2026.

三亚管家式服务在本案中的体现 / How Sanya Butler Service Applied in This Case

多套房产、多地分布时，单一对接人可避免"找谁都不知道"的混乱。张先生只需对接一名专属管家，租客更替、报修、保洁与收益报表均通过该管家完成；非紧急事项4小时内回复，紧急维修走24/7流程。月度报表含每套房的租金收入、空置天数、维修与保洁记录，便于张先生一目了然。

With multiple properties in different locations, a single point of contact avoids confusion. Mr. Zhang only deals with one dedicated butler for tenant changes, repairs, cleaning and income reports; non-urgent matters get a response within 4 hours, urgent repairs go through 24/7. Monthly reports include rent income, vacancy days, and repair/cleaning records per property for at-a-glance review.

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