案例二：别墅清洁与维修

项目背景 / Project Background

业主信息：李秀芳女士，48岁，北京人，在亚龙湾路"石溪墅"小区拥有一套约220㎡独栋别墅，用于冬季自住与出租。该房产由我们提供托管与日常维护服务。

Owner Information: Ms. Li Xiufang, 48, from Beijing, owns a c. 220㎡ standalone villa in "Shixi Shu" community, Yalong Bay Road, for winter self-use and rental. The property is under our trusteeship and routine maintenance.

事件与时间线：2024年10月台风"贝碧嘉"过境三亚，10月11日凌晨至上午亚龙湾阵风达10级，多户出现屋顶瓦片松动、玻璃破损、庭院积水。10月11日早上7:42，李女士接到物业通知后联系我们；当日已有租客预订10月15日入住，需在4天内完成修复与精细保洁。

Incident & Timeline: Typhoon "Bebinca" passed Sanya in October 2024; in the early hours of October 11, Yalong Bay saw gusts up to force 10, causing loose roof tiles, broken glass, and courtyard flooding in multiple homes. At 7:42 on October 11, Ms. Li contacted us after being notified by property management; a tenant was already booked to check in on October 15, so repair and thorough cleaning had to be completed within 4 days.

服务方案与执行时间线 / Service Solution & Execution Timeline

10月11日 08:30：值班接到李女士电话，启动房屋维修紧急响应24/7流程，调度师傅前往现场。

Oct 11, 08:30: Duty received Ms. Li's call; 24/7 house maintenance emergency response activated; technician dispatched to site.

10月11日 10:15：师傅抵达石溪墅，现场勘查并拍照记录。损坏清单：① 屋顶东南角约8㎡瓦片松动、2处渗漏 ② 客厅落地窗一块玻璃破裂 ③ 庭院排水口堵塞，积水约15cm ④ 一层阳台推拉门轨道变形、关不严。

Oct 11, 10:15: Technician arrived at Shixi Shu; on-site survey and photo documentation. Damage list: (1) c. 8㎡ loose tiles and 2 leaks on southeast roof (2) one living room floor-to-ceiling window pane broken (3) courtyard drain blocked, c. 15cm standing water (4) first-floor balcony sliding door track warped, not closing properly.

10月11日 11:00：向李女士汇报勘查结果与预估工期，确认优先止漏与换玻璃，同日安排防水临时处理与玻璃尺寸测量。

Oct 11, 11:00: Reported survey results and estimated timeline to Ms. Li; confirmed priority on stopping leaks and replacing glass; same-day temporary waterproofing and glass measurement arranged.

10月12日：屋顶防水修补与瓦片固定完成；玻璃到货并安装；推拉门轨道更换；庭院疏通排水、清理落叶与泥沙。

Oct 12: Roof waterproofing and tile fixing completed; glass delivered and installed; sliding door track replaced; courtyard drainage unblocked, leaves and silt cleared.

10月13日：全屋精细保洁：地面、墙面、门窗框、厨卫除污除霉；台风带来的沙土与污渍彻底清理；消毒处理。

Oct 13: Full-house meticulous cleaning: floors, walls, door/window frames, kitchen and bathroom; thorough removal of sand and stains from typhoon; disinfection.

10月14日下午：复检通过，拍照存档，交付李女士确认；10月15日租客如期入住。

Oct 14 PM: Re-inspection passed, photos archived, handover confirmed by Ms. Li; tenant checked in as scheduled on Oct 15.

成果展示 / Results

• 响应与到场：接单至师傅到场约2.5小时（含亚龙湾路程）
• 维修与保洁：10月11日-14日完成全部结构修复与精细保洁，租客入住零延误
• 费用概览：维修材料与人工约4,200元，精细保洁与消毒约1,800元，合计6,000元（由托管服务包内额度覆盖，业主无需额外支付）
• 客户反馈：李女士对响应速度与修复质量表示满意，续签了次年托管合同

房屋维修紧急响应24/7在本案中的体现 / How 24/7 Emergency Response Applied in This Case

台风、暴雨等突发情况后，我们优先止漏与排险，再安排结构修复与保洁。本案例中从接单到师傅到场约2.5小时，维修与保洁在4天内全部完成，确保租客按原定日期入住，避免业主因空置或违约带来的损失。

After typhoons or heavy rain, we prioritize stopping leaks and removing hazards, then schedule structural repair and cleaning. In this case, time from intake to technician on-site was about 2.5 hours; all repair and cleaning were completed within 4 days, allowing the tenant to check in on the original date and avoiding vacancy or breach losses for the owner.

精细保洁如何提升物业价值 / How Meticulous Cleaning Enhances Property Value

台风后别墅内常有泥沙、落叶、潮痕与霉味，仅做普通打扫难以达到入住标准。我们采用全屋除污、除霉与消毒流程，重点处理窗框、地面缝隙与厨卫，确保租客入住时无异味、无可见污渍，减少差评与纠纷，维护租金水平。

Post-typhoon villas often have silt, leaves, damp stains and musty odor; ordinary cleaning is insufficient for check-in standard. We use full-house stain and mold removal plus disinfection, focusing on window frames, floor gaps, kitchen and bathroom, so tenants find no odor or visible dirt at check-in, reducing negative reviews and disputes and preserving rent levels.

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